Cancellation, Refund & Weather Policy

Last Updated: July 2026

At Gift Balloons NOLA, each custom balloon installation requires advance planning, material sourcing, and specialized preparation. The following terms govern all booking cancellations, rescheduling requests, and outdoor weather contingencies.

1. Deposits & Payment Terms

• A 50% retainer deposit is required to lock in your event date and design elements.

• All retainer deposits are strictly non-refundable.

2. Cancellations & Refunds

• More than 7 days prior to event: If you cancel your event more than 7 full calendar days before the event date, you forfeit your 50% deposit, but any remaining balance paid will be refunded or credited toward a future event.

• Within 7 days of event: Cancellations made within 7 days of the scheduled setup date will forfeit 100% of the total order value. At this stage, custom inventory has been reserved, prepped, or cut, and staff schedule slots cannot be filled.

3. Rescheduling

• You may request to reschedule your event date once without penalty if written notice is provided at least 14 days prior to the original date.

• Rescheduling is subject to GB NOLA’s availability. If we cannot accommodate your new date, the standard cancellation policy applies.

4. Outdoor Weather Contingency Policy

Balloons are sensitive to heat, sunlight, wind, rain, and humidity.

• No Weather Refunds: We do not offer refunds or discounts for balloon degradation, popping, oxidation (loss of shine), or failures caused by weather elements during outdoor installations.

• Indoor Backup Required: Clients hosting outdoor events are strongly advised to secure an indoor backup setup location.

• Severe Weather: If severe weather conditions (high winds, extreme storms, dangerous heat) make outdoor setup unsafe, Gift Balloons NOLA reserves the right to require moving the setup indoors or to a sheltered area.